Our delivery promise
Orders placed before 3 pm on normal business days (Monday - Friday) are despatched on the same day. Orders placed on weekends or public holidays are despatched on the next following business day unless this day is a Saturday.
Note: This delivery promise only applies for in-stock items and for all methods of payment other than EU Standard Bank Transfer. Please note, that bikes cannot always be despatched on the same day even if the order is placed before 3 pm. Bikes need to be fully assembled and test ridden before being packaged for despatch.
Out-of-stock items, i.e. items marked as "In stock at supplier", must be reordered. Understandably, this delays the delivery time of the order. The delivery times of both in-stock and out-of-stock items are output to the right of the respective product pictures.
In rare cases, it may happen that we cannot keep the delivery time promised in our online store, e.g. because our supplier has let us down unexpectedly, another customer snatched the last available item from under your very nose in one of our other online stores or we made a mistake. Nobody is perfect, everybody makes mistakes. But we try never to make a mistake twice. Rest assured that we will do our best to despatch your order as fast as possible.
The delivery times promised in our various online stores are country-specific: The delivery times quoted in our German online store refer to Germany only. The delivery times quoted in our UK online store and international online store refer to the UK only. The delivery times quoted in our French online store refer to France only. The delivery times quoted in our Spanish online store refer to Spain only. The delivery times quoted in our Italian online store refer to Italy only.
Please, refer to our Delivery times to see the delivery times to all other countries.